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FAQ

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 Frequently Asked Questions

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 PENDAFTARAN DAN DATA PRIBADI

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”How do I register as a driver?” tab_id=”1519465163672-f3f9b72f-c508″][vc_column_text]Please register by clicking the registration icon in support.gabir.co page or via Facebook (fb.me/GabirMalaysia) and Instagram Gabir Malaysia (instagram.com/Gabir_MY).[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I submit the required documents, such as insurance and other documents ?” tab_id=”1519465163748-bf773533-ea6f”][vc_column_text]When you sign up to become Gabir driver, your document must be sent to Gabir via the online registration form
[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’ve uploaded the document but still can not get into the system, What do I do ?” tab_id=”1519465548776-848829bf-8201″][vc_column_text]Make confirmation by mentioning your identity, vehicle plate, and mention reports or difficulties experienced by sending an email to support@gabir.co
[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have uploaded the document but was denied, What should I do ?” tab_id=”1519465595467-76e8e754-5fc7″][vc_column_text]Make confirmation by mentioning your identity, vehicle plate, and mention complaints or difficulties experienced by sending an email to support@gabir.co
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I change my personal data or vehicle data ?” tab_id=”1519465635680-4d900ac3-9d94″][vc_column_text]For personal driver data changes (eg name, phone number, email) and vehicle data changes (eg car license) Drivers should contact Gabir through support.gabir.co
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the conditions for my car to be registered in Gabir ?” tab_id=”1519465698390-99a5d577-abf3″][vc_column_text]Please register and submit the registration file in accordance to the provision. The age limit of cars allowed to register is 5 years from the year of enrollment (eg: signing up for 2018, as much as the car maximum is 2013 output).
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 AKUN DAN APLIKASI

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_tta_accordion][vc_tta_section title=”I can’t log into the Gabir Driver application. What should I do?” tab_id=”1519465924889-fa0e2357-fc27″][vc_column_text]Log out of your Gabir Driver account, then attempt another log-in. If problems still occur, reinstall your Gabir Driver application and then please log-in again. In case of error, please contact our customer service at support.gabir.co
[/vc_column_text][/vc_tta_section][vc_tta_section title=”I forgot my password, What should I do?” tab_id=”1519465924928-11079e2a-c4d1″][vc_column_text]To sign in to Gabir Driver application, you only need your current phone number for registration. If the driver forgets the phone number being used at the time, kindly contact our customer service at support.gabir.co
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I see my income ?” tab_id=”1519466126699-6d6726d9-35ec”][vc_column_text]Open the Gabir Driver application, click the Reports tab. You will find your history trip and the amount of your income.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”My account is not yet active?” tab_id=”1519466171678-9a9e8ee1-51c8″][vc_column_text]In order to meet our Standard Operating Procedure, your identity will be checked for the purpose of activation. After your account has been activated, you will need to deposit a top-up to start running. If you have already done so yet the problem persists, kindly contact support@gabir.co or support.gabir.co with your full identity.
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 KONTRAK DAN KETENTUAN LAIN

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”Does the partner get a contract with Gabir?” tab_id=”1519466351455-2637689c-304b”][vc_column_text]There is no agreement in the form of contract between driver and Gabir.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will my car be able to operate outside the city I signed up for?” tab_id=”1519466351584-4eb956ed-e88b”][vc_column_text]Yes, cars registered in Kuala Lumpur are able to operate outside Kuala Lumpur but are strongly recommended to do so the the city registered.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much Gabir charge the Partner ?” tab_id=”1519466434720-6d275af8-03d0″][vc_column_text]Gabir imposes a 20% deduction from the driver deposit for each trip or trip.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to get info such as bonuses, points, etc.?” tab_id=”1519466492394-65539586-d650″][vc_column_text]All matters relating to incentives and new policies will be informed to partner via sms to partner or via Gabir social media.
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 TOP UP DAN DEPOSIT

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”How do drivers do Top Up for charging a deposit?” tab_id=”1519466574549-876bd7a0-0f31″][vc_column_text]Driver needs to transfer the deposit to an assigned account number determined by the Company, then a transfer slip will be processed. The Management party will assist the Top Up filling process in the Driver Application. We will be having an automated payment system for your conveniece in the future.
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 ON THE TRIP

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”What if the User wants to make the destination change from the original destination (eg from A to B, but in the middle of the way User wants to change destination to C)?” tab_id=”1519466664454-75851b94-1ae3″][vc_column_text]A driver can do so by completing the first Booking ID with Drop Off, then make a new booking in accordance to the request of the Customer.
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